1. Overview
This Privacy Policy applies to all personal information collected by BS Build & Design ("we", "us", "our") through our website bsbuildndesign.com, mobile applications, and during the course of providing our construction and design services. We are committed to complying with applicable data protection laws, including the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.
Important: By using our website or services, you consent to the collection, storage, processing, and transfer of your personal information as described in this Privacy Policy. If you do not agree with any part of this Privacy Policy, please do not use our website or services.
1.1 Scope
This policy covers:
- Visitors to our website bsbuildndesign.com
- Clients and prospective clients who engage our services
- Vendors, suppliers, and business partners
- Job applicants and employees
- Any individual whose personal information we collect in the course of business
2. Information We Collect
We collect various types of information in connection with our services, including:
2.1 Personal Information
We collect personal information that you voluntarily provide to us when you:
- Contact us through website forms, email, or telephone
- Request a quotation, consultation, or our services
- Subscribe to our newsletter or updates
- Apply for employment or business partnership
- Participate in surveys, contests, or promotions
- Engage us for construction or design services
2.2 Types of Personal Information Collected
| Category | Examples | Purpose of Collection |
|---|---|---|
| Contact Information | Full name, email address, phone number, postal address | Communication, service delivery, project management |
| Professional Information | Company name, job title, business address, industry | Business relationship management, service customization |
| Project Information | Project requirements, budget, timeline, location, property details | Service provision, quotation preparation, project execution |
| Financial Information | Payment details, billing address, tax information (for clients) | Payment processing, accounting, financial management |
| Technical Information | IP address, browser type, device information, cookies | Website analytics, security, user experience improvement |
| Communication Data | Email correspondence, chat transcripts, feedback | Customer service, quality improvement, record keeping |
2.3 Sensitive Personal Data
In accordance with Indian law, we may collect the following sensitive personal data only with your explicit consent and when necessary for our services:
- Government identification numbers (PAN, Aadhaar*) for contractual purposes
- Financial information for payment processing
- Property ownership documents and proofs
- Any other sensitive information required by regulatory authorities
*Aadhaar collection only when mandated by law or with explicit consent for specific purposes.
2.4 Automatically Collected Information
When you visit our website, we automatically collect certain information through cookies and similar technologies:
- IP address and general location information
- Browser type and version
- Device information (operating system, device type)
- Pages visited, time spent on pages, navigation patterns
- Referring website or source
3. How We Use Your Information
We use the information we collect for the following purposes:
3.1 Primary Uses
- Service Provision: To provide our construction, design, and consulting services
- Communication: To respond to your inquiries, provide customer support, and send service updates
- Contract Fulfillment: To execute contracts, process payments, and deliver projects
- Business Operations: To manage our business operations, improve services, and conduct internal research
- Legal Compliance: To comply with applicable laws, regulations, and legal processes
3.2 Specific Purposes
For Clients and Prospective Clients:
- Prepare and present quotations and proposals
- Manage project execution and delivery
- Process payments and maintain financial records
- Provide project updates and progress reports
- Maintain communication throughout project lifecycle
- Send important service announcements and updates
For Website Visitors:
- Improve website functionality and user experience
- Analyze website traffic and user behavior
- Personalize content and recommendations
- Detect and prevent security threats
- Comply with legal obligations
3.3 Marketing Communications
With your explicit consent, we may use your contact information to send you marketing communications about:
- New services or service updates
- Special offers, promotions, or discounts
- Industry news and insights
- Company updates and achievements
You can opt-out of marketing communications at any time by clicking the "unsubscribe" link in our emails or contacting us directly.
4. Information Sharing and Disclosure
We do not sell, rent, or trade your personal information to third parties. We may share your information in the following circumstances:
4.1 Service Providers
We may share information with trusted third-party service providers who assist us in operating our business, such as:
- Cloud Service Providers: For data storage and hosting
- Payment Processors: For secure payment processing
- Communication Tools: For email and messaging services
- Analytics Providers: For website analytics and improvement
- Professional Advisors: Lawyers, accountants, auditors
All service providers are contractually obligated to maintain the confidentiality and security of your information.
4.2 Legal Requirements
We may disclose your information if required by law or in response to:
- Court orders, subpoenas, or legal processes
- Government or regulatory requests
- Investigations of potential violations of our policies
- Protection of our rights, property, or safety
- Prevention of illegal activities or fraud
4.3 Business Transfers
In the event of a merger, acquisition, reorganization, bankruptcy, or sale of company assets, your information may be transferred as part of the transaction. We will notify you of any such change in ownership or control of your personal information.
4.4 With Your Consent
We may share your information with third parties when we have your explicit consent to do so.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
5.1 Security Measures
- Encryption: Use of SSL/TLS encryption for data transmission
- Access Controls: Strict access controls and authentication mechanisms
- Regular Audits: Security assessments and vulnerability testing
- Employee Training: Regular data protection training for staff
- Secure Storage: Protected servers and secure data centers
- Incident Response: Procedures for responding to data breaches
Note: While we implement robust security measures, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but we strive to use commercially acceptable means to protect your personal information.
5.2 Data Retention
We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Our retention periods are as follows:
- Client Information: 7 years after project completion (for tax and legal purposes)
- Prospective Client Information: 3 years from last contact
- Website Visitor Data: 2 years from last interaction
- Employee Records: As required by employment laws
- Financial Records: 10 years as required by Indian tax laws
6. Your Rights Under Indian Law
As per applicable Indian laws, you have certain rights regarding your personal information:
6.1 Access and Correction
- Right to Access: You can request access to the personal information we hold about you
- Right to Correction: You can request correction of inaccurate or incomplete information
- Right to Update: You can update your information through your account or by contacting us
6.2 Withdrawal and Objection
- Right to Withdraw Consent: You can withdraw consent for processing at any time
- Right to Object: You can object to certain processing activities
- Right to Opt-out: You can opt-out of marketing communications
6.3 Data Portability and Erasure
- Right to Data Portability: You can request transfer of your data to another organization
- Right to Erasure: You can request deletion of your personal information, subject to legal requirements
- Right to Restriction: You can request restriction of processing in certain circumstances
How to Exercise Your Rights
To exercise any of these rights, please contact us using the information provided in the Contact section. We will respond to your request within 30 days, as required by law.
We may need to verify your identity before processing your request to ensure the security of your information.
8. Third-Party Links
Our website may contain links to third-party websites. This Privacy Policy does not apply to those websites. We encourage you to read the privacy policies of any third-party websites you visit.
We are not responsible for the content, privacy practices, or security of third-party websites.
9. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us.
If we become aware that we have collected personal information from a child under age 18 without verification of parental consent, we will take steps to remove that information from our servers.
10. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
We will also notify registered users via email for significant changes. You are advised to review this Privacy Policy periodically for any changes.
Changes to this Privacy Policy are effective when they are posted on this page.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Registered Office
BS Build & Design
Manjhawali Road, Manjhawali
Faridabad, Haryana 121101
India
Phone
+91 62623 44575
Monday - Friday: 9:00 AM - 6:00 PM IST
privacy@bsbuildndesign.com
For general inquiries: info@bsbuildndesign.com
Website
www.bsbuildndesign.com
Grievance Officer: Mr. Rajesh Sharma
Data Protection Officer
BS Build & Design has appointed a Data Protection Officer (DPO) to oversee compliance with this Privacy Policy and data protection laws. You can contact our DPO at:
Email: dpo@bsbuildndesign.com
Phone: +91 62623 44575 (Ext. 102)
Hours: Monday - Friday, 10:00 AM - 4:00 PM IST