Privacy Policy

Last Updated: October 15, 2025

Radio Help Desk ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our radio services, website, and mobile applications.

1. Information We Collect

Personal Information

We may collect personally identifiable information that you voluntarily provide to us, including:

• Contact information (name, email address, phone number)
• Billing and payment information
• Account credentials
• Demographic information (age, gender, location)
• Communication preferences

Usage Data

We automatically collect certain information when you use our services:

• Device information (IP address, browser type, device identifiers)
• Usage patterns and listening history
• Service performance data
• Location information (with your consent)

2. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing, maintaining, and improving our radio services
• Processing transactions and sending related information
• Personalizing your listening experience
• Communicating with you about service updates, offers, and promotions
• Responding to your comments and questions
• Detecting, preventing, and addressing technical issues
• Complying with legal obligations

3. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With third-party vendors who perform services on our behalf
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize us to share your information

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure.

5. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. By using our services, you consent to this transfer.

6. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal information:

• The right to access, update, or delete your information
• The right to rectification if your information is inaccurate
• The right to object to our processing of your information
• The right to data portability
• The right to withdraw consent

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

Terms and Conditions

Last Updated: October 15, 2025

Welcome to Radio Help Desk. These Terms and Conditions govern your use of our radio services, website, and mobile applications. Please read these terms carefully before using our services.

1. Service Description

Radio Help Desk provides premium radio subscription services through various platforms including satellite, digital streaming, and mobile applications. Services include access to hundreds of channels featuring music, news, sports, talk shows, and exclusive content.

2. Subscription and Billing

Subscription Plans

We offer various subscription plans with different features and pricing. All plans automatically renew unless canceled before the renewal date.

Payment Terms

You agree to pay all fees associated with your subscription. Payments are processed through secure third-party payment processors. We reserve the right to change subscription fees with 30 days' notice.

Cancellation Policy

You may cancel your subscription at any time through your account settings or by contacting customer support. Cancellation will take effect at the end of your current billing period.

3. User Accounts

When you create an account with us, you must provide accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

4. Acceptable Use

You agree not to use our services to:

• Violate any applicable laws or regulations
• Infringe upon intellectual property rights
• Transmit any malicious code or viruses
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt the services
• Use the service for any illegal or unauthorized purpose

5. Intellectual Property

All content provided through Radio Help Desk services, including but not limited to music, talk shows, and programming, is protected by copyright and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works without authorization.

6. Service Availability

We strive to provide uninterrupted service but cannot guarantee that our services will be available at all times. We may suspend or discontinue any part of our services for maintenance, updates, or other reasons without prior notice.

7. Limitation of Liability

To the maximum extent permitted by law, Radio Help Desk shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use or inability to use our services.

8. Indemnification

You agree to indemnify and hold harmless Radio Help Desk and its affiliates, officers, agents, and employees from any claim or demand made by any third party due to or arising out of your use of our services.

9. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India and the United States, depending on your location, without regard to conflict of law provisions.

10. Dispute Resolution

Any disputes arising from these Terms or your use of our services shall be resolved through arbitration in accordance with the rules of the Indian Arbitration Association or American Arbitration Association, as applicable.

11. Changes to Terms

We reserve the right to modify these Terms at any time. We will provide notice of material changes by posting the updated Terms on our website. Your continued use of our services after such changes constitutes acceptance of the new Terms.